Terms
Terms & conditions
The terms on which we sell you time in a bay. Written to be read once and understood, rather than to be scrolled past. If something here is unclear, ask us before you book rather than after.
Stingers at the Collective CC, trading as Stingers, operating as Stingers @ The Collecthive. The Collecthive, Circular Dr, Pinelands, Gqeberha, 6070. Last updated 14 August 2026.
1. Who you are dealing with
These are the required disclosures under section 43(1) of the Electronic Communications and Transactions Act, in one place.
| Registered name | Stingers at the Collective CC, a close corporation registered in the Republic of South Africa |
|---|---|
| Trading as | Stingers, operating this website as Stingers @ The Collecthive |
| Registration number | 2005/008074/23 |
| VAT number | 4650223128 |
| Physical address | The Collecthive, Circular Dr, Pinelands, Gqeberha, 6070, Eastern Cape, South Africa |
| Country of domicile | Republic of South Africa |
| Telephone | 041 437 0080 |
| bookings@stingersindoor.co.za | |
| Website | stingersindoor.co.za |
| What we sell | Access to indoor golf simulator bays and club hire. Food and drink are ordered from the independent traders at The Collecthive and carried to your bay; they are not sold by Stingers |
| Payment processor | Payfast by Network |
2. These terms and when they apply
They apply when you book a bay through this website, when you book at the desk and when you are on our premises. Making a booking means you accept them on behalf of everybody in your group and it is your job to make sure your group knows the ones that matter, the house rules in particular.
They work together with our refund and cancellation policy, our delivery and fulfilment policy, our privacy notice and the indemnity. All four are part of this agreement.
3. Booking a bay
- You must be 18 or older to make a booking and to pay for one. Under-18s are welcome to play, with an adult present who has signed the indemnity for them.
- Bays are booked by the hour, subject to the minimum booking time shown on the rates.
- The rate depends on the size of your group. If more people arrive than you booked for, the rate is adjusted at the desk to the correct band.
- A booking is for a named bay, for a stated period, starting at a stated time. It ends when it ends, whether or not you started on time.
When the contract is made
Choosing a slot is an offer from you. The contract is concluded when we accept it, which is the moment the booking is confirmed on screen and the confirmation email is sent, with a booking reference. Until then nothing is held and nothing is owed.
Checking before you commit
The summary panel beside the booking steps lists everything you have chosen: what you are playing, the course, the number of players, the date and time, the duration, the bay, club hire and the total due in Rand. It updates as you go. You can move back through any step to change an answer and you can abandon the booking entirely at any point before you confirm. This is your opportunity to review the whole transaction, correct a mistake and withdraw from it, as required by section 43(2) of the ECT Act. Please use it: check the date and the start time in particular, because those are the two we cannot fix afterwards without applying the cancellation policy.
4. Prices, currency and VAT
- All prices on this website are in South African Rand (ZAR) and include VAT. ZAR is the only currency we quote or accept.
- The total shown before you confirm is the total for the bay and any club hire. There are no booking fees, service fees or delivery charges added afterwards.
- Food and drink ordered on the day are charged separately at the desk.
- Rates can change, but never for a booking already confirmed. The price you were shown is the price you pay.
- If a price is displayed incorrectly through an obvious error, we will contact you before taking payment and you may cancel the booking without charge.
5. Payment
While our Payfast account is being approved, bookings are not paid for online. A bay is held as soon as you book it and is settled at the desk when you arrive, by card or cash. The rest of this section describes how online card payment works once it is switched on, and applies from that date.
Card payments are processed by Payfast by Network, a registered South African payment provider. Your card details are entered on the payment provider's secure page and are never seen by, sent to or stored on this website or its database. We receive only the result of the transaction.
Card transactions are authenticated with 3D Secure, the one-time PIN or in-app approval from your bank. If that authentication fails or is not completed, the payment is declined. A declined payment is not a fault on your side or ours; try again, use a different card or email us at bookings@stingersindoor.co.za and we will take the booking another way.
We accept Visa and Mastercard, debit and credit. American Express and Diners Club are not accepted online.
6. What you receive and when
A confirmed bay for the period booked, delivered at our premises on the date and at the time you chose, plus an immediate email confirmation carrying your booking reference. We do not ship, dispatch or export anything. The full detail, including what happens if a bay is not available when you arrive, is in the delivery and fulfilment policy.
7. Changing or cancelling
In short: free to move or cancel more than 24 hours before your slot; inside 24 hours you can move it or take a 12-month credit voucher, but not a cash refund; a no-show is charged in full; and if we cancel, you choose between a full refund and a free reschedule. The complete policy, including how refunds are paid and what happens if something genuinely prevented you from arriving, is on the refund and cancellation policy page and it forms part of these terms.
The seven-day cooling-off right
Section 44 of the ECT Act gives consumers seven days to cancel certain online purchases without reason. It does not apply here: section 42(2)(g) excludes leisure services that the supplier undertakes to provide on a specific date or within a specific period, which is exactly what a booked bay is. Our own 24-hour policy applies instead and in practice it is the more useful of the two.
8. House rules and safety
A golf club moving at speed in an enclosed bay is the most dangerous thing in the building. Everything below follows from that.
- Everybody who plays signs the indemnity, once. Under-18s are signed for by a parent or guardian.
- Stay clear of the swing area and out of the impact zone while somebody is playing.
- Follow the staff on anything to do with safety or equipment. This is not negotiable and it is the one thing we will ask you to leave over.
- Under-18s must have a responsible adult present in the venue at all times.
- No alcohol is served to anyone under 18 and we will ask for identification.
- We may refuse service to or remove anybody who is intoxicated, aggressive, unsafe with equipment or abusive to staff or other guests. No refund is due in that case.
- Damage to a simulator, screen, hitting mat, club or any other equipment caused deliberately or through obvious recklessness is recoverable from the person who booked.
- Right of admission reserved.
9. Our liability
We take reasonable care of you and of your belongings and we carry the responsibility the law places on us. Within those limits:
- We are not liable for injury, loss or damage arising from your own failure to follow the safety rules or a staff instruction.
- We are not responsible for personal property left unattended on the premises.
- We are not liable for indirect or consequential loss.
- Where we are liable for a booking, our liability is limited to the amount you paid for that booking.
- Nothing here excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence or any right you have under the Consumer Protection Act.
10. Things outside our control
If we cannot honour a booking because of something genuinely beyond our control, whether that is loss of power beyond our backup, loss of network, fire, flood, unrest or an instruction from an authority, we are not in breach of these terms. You still get a full refund or a free reschedule, your choice.
11. Your personal information
What we collect, why, how long we keep it and what you can ask us to do with it is set out in the privacy notice. We do not sell personal information, we do not share it for advertising and there is no advertising or analytics tracker on this site.
12. This website
The Stingers name, crest, photography, copy and the design of this site belong to us and may not be reproduced without our permission. You may not attempt to interfere with the site, the booking system or the dashboard or use them for anything other than making and managing your own bookings.
We try to keep opening hours, rates and availability accurate and current, but we do not warrant that every page is free of error at every moment. Where a confirmed booking is affected by an error of ours, clause 7 and the refund policy apply.
13. Complaints and disputes
Tell us first. Email bookings@stingersindoor.co.za with your booking reference and it goes to the owner rather than the desk. We will acknowledge within two working days and try to resolve it directly, because that is faster and cheaper for both of us than anything else on this list.
If that does not settle it, you may approach the National Consumer Commission or the Consumer Goods and Services Ombud. Nothing in this clause stops either of us going to court.
14. Governing law
These terms are governed by the law of the Republic of South Africa and any dispute falls to the South African courts. The transaction is concluded in Gqeberha, Eastern Cape.
15. Changes to these terms
We may update this page. The version that applies to your booking is the one published when you made it and the date at the top of this page tells you which that is. Material changes will not be applied backwards to bookings already confirmed.
16. If part of this fails
If any clause turns out to be unenforceable, the rest stands. Not enforcing something once does not mean we have given up the right to enforce it later.
Getting hold of us
Telephone 041 437 0080 · Email bookings@stingersindoor.co.za · The Collecthive, Circular Dr, Pinelands, Gqeberha, 6070, South Africa.
Card scheme minimum terms
The clauses below are the minimum terms required by Visa, Mastercard and our acquiring bank. They restate what is set out above and do not replace it. Where the wording differs, sections 1 to 16 are the fuller statement of the same position.
1. Detailed description of goods and services
Stingers at the Collective CC is a business in the indoor golf and leisure industry that offers access to indoor golf simulator bays, hired by the hour, together with the hire of golf club sets. Food and drink are ordered from the independent traders at The Collecthive and carried to your bay; they are not sold by Stingers.
2. Delivery policy
Subject to availability and receipt of payment, requests are processed within one business day, and in practice within a few minutes. Delivery is confirmed by way of a booking reference shown on screen and sent immediately by email. The service is rendered in person at our premises on the date and at the time booked. No courier or postal service is used and no delivery charges of any kind apply. The full policy is on the delivery and fulfilment page.
3. Export restriction
The offering on this website is available to South African clients only.
4. Returns and refunds policy
The provision of services by Stingers at the Collective CC is subject to availability. In cases of unavailability, Stingers at the Collective CC will refund the client in full within 30 days. Cancellation of a booking by the client attracts a 0% administration fee. The complete policy, including the 24-hour rule and how refunds are paid, is on the refunds and cancellations page.
5. Customer privacy policy
Stingers at the Collective CC shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “Personal Information” shall be defined as detailed in the Protection of Personal Information Act 4 of 2013 (POPIA). Our own privacy notice sets out what we collect and why. The Payfast by Network privacy policy may be accessed at https://payfast.io/privacy-policy/.
6. Payment options accepted
Payment may be made via Visa and Mastercard cards, debit and credit, or by bank transfer into the Stingers at the Collective CC bank account, the details of which will be provided on request. American Express and Diners Club are not accepted.
7. Card acquiring and encryption
Card transactions will be acquired for Stingers at the Collective CC via Payfast by Network, who are the approved payment gateway for all South African acquiring banks. Payfast by Network uses the strictest form of encryption in current use, namely Transport Layer Security (TLS), and no card details are stored on this website. Users may go to https://payfast.io/ to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Stingers at the Collective CC separately from card details, which are entered by the client on Payfast by Network’s secure site. For more details on Payfast by Network refer to www.payfast.io.
9. Merchant outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
10. Responsibility
Stingers at the Collective CC takes responsibility for all aspects relating to the transaction, including sale of the services sold on this website, customer service and support, dispute resolution and delivery of the services.
11. Country of domicile
This website is governed by the laws of South Africa and Stingers at the Collective CC chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, The Collecthive, Circular Dr, Pinelands, Gqeberha, 6070, Eastern Cape, South Africa.
12. Variation
Stingers at the Collective CC may, in its sole discretion, change this agreement or any part thereof at any time without notice. Changes are published on this page and, as set out in section 15 above, the version that applies to a booking is the one published at the time that booking was made.
13. Company information
This website is run by a close corporation, based in South Africa and trading as Stingers @ The Collecthive. Registration number 2005/008074/23. VAT number 4650223128. The close corporation has three members.
14. Contact details
| Physical address | The Collecthive, Circular Dr, Pinelands, Gqeberha, 6070, Eastern Cape, South Africa |
|---|---|
| bookings@stingersindoor.co.za | |
| Telephone | 041 437 0080 |