Refunds
Refund & cancellation policy
Bay time is a fixed number of hours in a fixed number of bays. Once a slot is held for you, nobody else can play it. That single fact is what shapes everything below and we would rather set it out plainly than bury it.
Stingers at the Collective CC, trading as Stingers, operating as Stingers @ The Collecthive. The Collecthive, Circular Dr, Pinelands, Gqeberha, 6070. Last updated 14 August 2026.
The short version
| When you tell us | What you get |
|---|---|
| More than 24 hours before your slot | Free move to any available slot or a full refund to the card you paid with |
| Inside 24 hours of your slot | Free move to any available slot or a credit voucher for the full amount paid, valid 12 months. No cash refund |
| You do not arrive and do not contact us | Charged in full |
| We cancel your booking | Full refund or a free reschedule. Your choice |
More than 24 hours before your slot
Move it or cancel it free of charge. Email us at bookings@stingersindoor.co.za with your booking reference and we will either move you to any slot that is open or refund you in full. There is no fee and no limit on how many times you move a booking, as long as you are outside the 24-hour window each time.
Inside 24 hours of your slot
Inside 24 hours we no longer have a realistic chance of filling the bay, so the money stays with us. But it stays with us as your money. You choose one of two things:
- Move the booking. Any slot that is still open, at no charge.
- Take a credit voucher. Issued for the full amount you paid, valid for 12 months from the date of issue, usable against bay time, club hire or anything else we sell. It is not restricted to the same number of players or the same duration.
What we do not do inside 24 hours is put cash back on your card. That is the trade for holding a bay you did not use.
If you do not arrive
We hold your bay for 20 minutes past your start time. Traffic, parking and the walk in are all inside that. After 20 minutes, if we have not heard from you, the booking counts as a no-show and is charged in full.
If something genuinely stopped you, phone us. If you can show us what happened, we will treat it as an inside-24-hours cancellation instead, so you get the move or the voucher rather than losing the booking. The same applies if you are simply going to be more than 20 minutes late and you tell us why.
What we mean by showing us
Something in writing that supports what you are telling us. A medical certificate, a hospital or clinic slip, an accident or tow-in report, a death notice, a police case number. We are not trying to make this hard and we will not ask for the story behind it. We ask for one document because a rule that anybody can invoke by saying the right words is not a rule and it would not be fair on the people who do turn up.
Send it to bookings@stingersindoor.co.za with your booking reference within 7 days of the slot. We will come back to you within two working days and we will apply it reasonably.
If we cancel
If we cannot honour your booking, whether that is equipment failure, a power problem beyond our backup, damage to a bay or any other reason on our side, you get a full refund to your card or a free reschedule, whichever you prefer. That choice is always yours, never ours and no part of the 24-hour rule applies to it. If we have to shorten your session, we refund the portion you did not get.
Bay time is sold subject to availability. In the event that what you booked is not available and you would rather not reschedule, Stingers at the Collective CC will refund you in full within 30 days.
Administration fees
We charge no administration fee on a cancellation. Cancel more than 24 hours before your slot and you are refunded in full with nothing deducted. Inside 24 hours the rules above apply, but there is no separate handling or administration charge added on top of them at any stage.
How refunds are paid
- Refunds go back to the original payment method, the same card used to pay.
- Card refunds usually reflect within 3 to 10 business days, depending on your bank. The delay is on the banking side, not ours; we release it immediately.
- We cannot refund a card payment to a different card, into a bank account or in cash. This is a card scheme rule, not a preference of ours.
- Refunds are made in South African Rand (ZAR), the only currency we transact in.
- If you paid at the desk in cash, we refund in cash at the desk.
Vouchers
A credit voucher is issued by email against your booking reference. It is valid for 12 months, can be used across more than one visit until it is used up and can be handed to somebody else. It cannot be exchanged for cash. If a voucher is not used within 12 months it lapses and we will send you a reminder before that happens.
Groups, events and private hire
Bookings that take more than two bays and private or corporate hire of the venue are arranged individually and carry their own cancellation terms, which we set out in writing when we quote you. Where those terms differ from this page, the written quote is what applies. Everything else here still holds.
Your rights are not affected
Nothing on this page takes away a right you have under the Consumer Protection Act, the Electronic Communications and Transactions Act or any other South African law. That includes your right to cancel an advance booking, subject to the reasonable charge set out above. Where this policy and the law disagree, the law wins.
Getting hold of us
Email bookings@stingersindoor.co.za · The Collecthive, Circular Dr, Pinelands, Gqeberha, 6070, South Africa.
If we have not sorted something out to your satisfaction, say so in that email and it goes to the owner rather than the desk.